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About MIS Associates Inc
MIS started selling inkjet supplies in 1994. We were originally involved with setting up Management
Information Systems for small businesses. In 1994 we had an opportunity to get started in
the inkjet business. The rest is history, read
more about MIS...
What is important about shipping.
Tell us what you think is the most important aspect of shipping.
(we will only ask you once).
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| What's Critical for Shippng ? |
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Customer Service
There are several components of Customer Service, the most important one that goes without saying is
attitude. We will bend over backwards to help you in any way we can.
We have a
Helpdesk System. It has a built in Support Request System and several
other integrated features, like the Download Library.
We encourage you to explore it and use it. It is key to our continued quest for better customer service.
We also have custom shopping cart software that retains your order history. You can manage your own account information
and view all of your on-line orders from the past. You can reorder from the order history screens and set automatic
re-order reminders. To access your order history, click on the My Account
button at the botom of the page.
To help you find what you need, we have a Personal Shopper Service. When needed, one of our
staff members will assist you in selecting the best products to fit your printing application. It saves time
and frustation for those that are not exactly sure of which MIS products to order. Shopping Assistance is free.
Read what our customers are telling us about our customer service and products.
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Helpdesk Guidelines
For a faster response to your questions please use our Helpdesk...
- Before submitting a Support Request, search the
Knowledge Base for answers to your questions.
- Please provide your name, email address, subject and message
- Select the department best suited to answer your request.
- Include your order number or invoice number in the message area, if you have them.
- If it is an emergency, tell us what the deadline is and mark the request as high or urgent priority.
To improve our response, we must be able to read and answer your questions
rapidly. Keep it short and to the point.
Thank you for understanding. We are not a giant corporation with unlimited resources.
The number of phone calls we can take during the day is quite limited, but
if you need an immediate answer, please request a time when you can call so we will be available to talk with you. We
are here from 8 am to 5 pm Eastern time, Monday through Friday. We don't work on the
weekends, and we are usually shut down during lunch time, 11:30 am to 1 pm, Eastern time.
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Copyrights
This web site is owned and operated by MIS Associates, Inc. Unless otherwise indicated, all materials appearing
on this web site, including the text, site design, MIS logos, graphics, icons and images -- as well as the selection,
assembly, and arrangement thereof -- are the sole property of MIS Associates, Inc., © Copyright 2000-2008; All
Rights Reserved.
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Trademarks & Logos
This web site contains descriptive references to certain marks, equipment models, and product identifiers that
are, or may constitute trademarks or registered trademarks that are owned by parties other than MIS Associates, Inc.
Where possible and appropriate, this web site uses the © and TM symbol to identify a registered trademark owned
by a party other than MIS Associates, Inc. MIS Associates, Inc. makes no claim of ownership with respect to
such marks, equipment models, and product identifiers, which are used in this site solely for descriptive
purposes and to indicate compatibility with MIS Associates, Inc. products. MIS Associates, Inc. references
in this web site to such marks, equipment models, and product identifiers does not indicate -- and is not
intended to indicate -- the source of MIS Associates, Inc.'s products or any endorsement of
MIS Associates, Inc., products or any sponsorship, affiliation, or other connection between
MIS Associates, Inc. and the respective owners of such marks, equipment models, and product identifiers.
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Know Your Rights
The manufacturer of the printer you are using cannot void the warranty on your printer because
you use a cartridge or refill kit manufactured by someone other than the printer manufacturer.
This prohibition includes the use of compatible, aftermarket, 3rd party, and refurbished cartridges.
Learn more...
Get Your Own UPS or FedEx Account
If you are outside the USA, having your own Federal Express and UPS account can be a great benefit. All shipping, duty and
tax will be billed direct to your account. It is easy to get an account set up. All it takes is a valid credit
card to set up an account. Learn more.....
If you wish to use your corporate or personal FedEx or UPS account number on your next order,
click here.
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Check your connection speed. If you have a fast connection and our website is
slow, let us know.
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We hope you enjoy our website. We put a lot of information out there for the end users of
inkjet printers. We believe in sharing this information. The more you know, the easier it
is for you to use our high quality, low cost products. Be sure to use our
Search Tools if you are having problems finding what you need.
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© Copyright 2009 MIS Associates Inc. All Rights Reserved.
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